A State of Emergency has been declared in Virginia due to wildfires. Because of this, we are allowing pharmacies to override the Refill-Too-Soon (RTS) edit at the point of sale to make sure members do not experience any issues in receiving their medication(s). This temporary override applies to both pharmacies and members located in the affected state and will be in place through November 21, 2023. Please contact your Account Manager if you have any questions.
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If you have already opted in to the State of Emergency Protocol, no further action is needed.
If you would like to opt in to the standard State of Emergency Protocol or to implement the pharmacy override for this specific declaration, contact your Account Manager.
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